One operational layer.
Every department.
Every property.
HotelDispatch is structured around eight capability areas — a single coherent system built the way hotel teams actually operate. Every capability connects to every other: one tap logs an action, awards points, captures proof, alerts managers, and feeds portfolio reports.
Every shift is structured,
captured, and accountable.
The shift is the atomic unit of hotel operations. HotelDispatch turns every shift into a structured workflow — not a blank page where the agent on the desk has to remember everything they were ever told.
Shift Start & End Checklists
Configurable per department, per shift type. Front Office AM doesn't see the same checklist as Engineering swing. Required items must be completed before the agent can clock out — no more "I forgot."
Hourly Prompts
Customizable prompts that fire on a schedule and require a response. "Did you offer loyalty enrollment to your last walk-in?" If ignored, escalates to the supervisor on shift.
One-Tap Activity Logging
Configurable activity types per department: loyalty enrollments, guest case tracking, elite check-ins, complaint resolutions, training completions. Optimistic UI — the tap registers instantly, syncs in the background.
Structured Passdowns
End-of-shift handoff captures open issues, VIP arrivals, follow-ups, and rooms out of order. The next agent must acknowledge before they can begin their own shift. Nothing gets dropped between shifts.
Guest Complaint Tracking
Severity-graded complaint logging with auto-escalation to leadership for high-severity items. Resolution status tracked through to closure. No more "the GM heard about it but never followed up."
Photo Proof
Attach photos to checklist items, complaints, or any logged activity. Timestamped, stored alongside the record forever. Memory is fallible. Photos are not.
Every claim is backed by proof.
Every approval leaves a trail.
Self-reported performance numbers are unreliable. HotelDispatch replaces "I did it" with "here's the proof" — a closed-loop system where goals are assigned, proof is submitted, and managers verify before points are awarded.
Daily Goal Assignment
Goals are assigned automatically when a shift starts, based on the person's department, role, and shift type. Each goal has a clear description, a point value, and a required proof type. Managers control what gets assigned and how many per shift.
Six Proof Types
No proof, written note, photo, count (with minimum target), reference ID (case numbers, ticket IDs), or manager approval. Each goal requires exactly the level of evidence that makes sense for the task.
Manager Review Queue
Submitted goals appear in a review queue where managers approve or send back with a reason. Approved goals award points instantly. Rejected goals can be resubmitted. Every decision is logged with who, when, and why.
Timing & Carry Forward
Set due times so goals have urgency. Overdue goals are flagged on the active shift screen. Missed goals can automatically carry forward to the next shift — no task falls through the cracks.
Spendable Points
Goals can be configured to earn spendable points — real currency in the platform's rewards economy. Spendable goals always require manager approval before points hit the wallet, protecting the integrity of the system.
Goal Analytics
Track completion rates, verification speed, rejection rates, top performers, and which goals get missed most — by department, by person, and over time. The data tells you exactly where coaching is needed.
Inspections, walkthroughs, and audits —
built to your exact standard.
Brand standards are documented in PDFs that nobody reads and binders that sit in the back office. HotelDispatch turns those standards into living workflows your team executes every shift.
Custom Template Builder
Design walkthroughs with item-level configuration: pass/fail, yes/no, ratings, free text, numeric. Per-item categories, photo modes (none/optional/required), and sort ordering. Build it once, deploy it across every property.
Pre-Built Template Library
Seven ready-to-deploy templates ship with the platform: Guest Room Inspection, Room Cleaning Verification, Daily Safety Walkthrough, Lobby & Common Areas, Pool & Fitness, F&B Inspection, Front Office Standup. Load them in one click, customize as needed.
Room-Aware Inspections
Templates can be marked location-aware. Inspect Room 412, then Room 414, then Room 419. Trends accumulate by room number across time so you can see the chronic offenders.
Auto-Escalation on Failure
Fail an item? Maintenance gets notified. Fail a critical safety item? The GM gets paged. Workflows are configurable per template so you decide what triggers what.
Resume in Progress
Inspector gets pulled away mid-walkthrough? The session saves automatically. Resume from any device exactly where you left off — including photos already captured.
Trend Analytics
Pass rates by item, by room, by inspector, by date. See which items chronically fail so you can fix the root cause. Filter and export for brand audit prep.
Information delivery that doesn't depend
on hallway conversations.
The most expensive failure mode in hospitality is "I never heard about it." HotelDispatch routes the right information to the right person at the right shift — and tracks who actually read it.
Daily Notes & Briefings
Post property-wide or department-specific notes for the day, the week, or any custom date range. Staff must acknowledge before clocking in. You can see exactly who read what, and when.
Internal Messaging
Direct messages, group threads, and broadcasts. Photo attachments with thumbnails. Status workflow (open/in-progress/resolved). Routed by recipient, role, or department.
Knowledge Base
Centralized SOPs, brand standards, training materials, vendor contacts, and policies. Department-scoped so housekeeping doesn't see engineering's runbooks. Full file uploads with download tracking.
Notifications Center
Real-time alerts when tasks are assigned, messages received, goals approved or sent back, and critical events occur. Bell icon with unread count on every page. Filter by type, mark as read, tap to navigate.
Manager Follow-Up Queue
One page with everything a supervisor needs to act on: unassigned tasks, overdue items, stale work orders, complaints needing follow-up, goals waiting for review, and reward requests. Assign, approve, and resolve without switching screens.
SMS Integration
Optional Plivo-powered SMS for urgent notifications and after-hours alerts. Configurable from the admin UI — bring your own account, no code changes required. Available as an add-on module.
Compliance becomes culture
when performance has real consequences.
Points and leaderboards get people's attention. Spendable rewards that turn verified performance into gift cards, PTO, and tangible prizes keep it.
Configurable Points System
Set point values per activity type, per organization. Every logged action earns points. Point values are fully configurable by property admins — adjust the incentive structure to drive the behaviors that matter most.
Multi-View Leaderboards
Individual rankings, department-vs-department competition, filterable by time period (this week, this month, all time) and by department. Updated the moment any activity is logged.
Rewards Wallet
Verified goals earn spendable points that accumulate in a personal wallet. Full audit trail showing every point earned, which goal it came from, who verified it, and every redemption. Transparent and trustworthy.
Gift Cards & Prizes
Staff redeem spendable points for gift cards or manager-approved prizes like PTO, preferred parking, or meal credits. Property admins configure the catalog and approve fulfillment.
Streak Tracking
Consecutive complete shifts build streaks with escalating bonuses. Break a streak by missing a checklist, and you start over. Visible to the team member, the supervisor, and on the leaderboard.
Post-Shift Summary
After every shift, your team sees a personal report card: points earned, activities logged, goals completed, prompt response rate, and how they compared to their own average. Accessible anytime from their profile.
A hierarchy that mirrors
how hotel companies actually work.
Most operational tools were built for a single property and bolted on multi-tenancy later. HotelDispatch was architected from day one for the way ownership groups, management companies, and brand operators actually structure their portfolios.
Multi-Organization
One platform instance hosts multiple organizations with isolated data at the database layer. A management company can run all their managed properties. An ownership group can give their management partners scoped access to specific properties.
Multi-Property
Each organization holds any number of properties. Configure departments, roles, checklists, and activity types per property — or share them across the org. You decide where the boundary is.
Five-Tier Permission Model
Staff → Supervisor → Property Admin → Org Admin → Superadmin. Each tier inherits the one below. Property Admin manages one property, Org Admin manages all properties in their organization, Superadmin manages the platform.
Portfolio Viewer Role
Read-only access scoped to a list of specific properties. Built for asset managers, ownership reps, and regional VPs who need visibility without write access. Server-side enforcement on every endpoint.
Custom Departments & Roles
Define your own departments per organization. Within each department, configure custom roles with their own permission level. Pre-built defaults for hotels are one click away if you want a head start.
Cross-Property Switching
Superadmins and portfolio viewers switch between properties from any page in the app. Active context is tracked in session and reflected everywhere — no logging out, no separate URLs.
Real-time visibility, historical depth,
and AI you can actually use.
The data was always there — it was just trapped in spreadsheets, paper logs, and supervisors' heads. HotelDispatch makes it visible, queryable, and actionable.
Live Operational Dashboard
Active shifts, completion status, activity counts, open complaints, and pending items — refreshed continuously. Department-specific views for front office, housekeeping, engineering, F&B, and management.
Executive Reports
Daily property digests, weekly accountability with per-person performance tables, unresolved issue tracking, and goal analytics — all generated from data your team already logs. No manual report-writing needed.
Recurring Issue Detection
Rooms that chronically fail inspections, complaint categories that repeat, task hotspots by location and department, and time-of-day patterns. The intelligence layer that elevates reactive management to proactive prevention.
Cross-Property Benchmarking
Compare any metric across every property in the portfolio. Identify the top performers, the laggards, and the trends. Built for the regional VP who needs to know which property to visit next.
AI Integration Framework
Pluggable support for Claude, ChatGPT, and Gemini. Configurable from the admin UI — bring your own API key, select a provider per use case. Designed for shift summaries, coaching tips, and knowledge base Q&A as capabilities roll out.
Historical Reporting
Filter by property, department, date range, activity type, user. Shift history with full detail drill-down. The data your auditors want, in a format they can work with.
Built for the device
every hotel employee already has.
Every screen in HotelDispatch was designed for a phone first, then scaled up. There is no separate native app to install, no app store approval to wait for, no version fragmentation to manage.
Progressive Web App
Installable as a home-screen app on iOS and Android. Looks and feels native, runs in fullscreen, shows notifications, works offline for read operations. No app store, no review queue.
Optimistic UI Throughout
Tap an action and it registers instantly — no spinner, no loading state. The platform syncs to the server in the background. The agent on the desk never waits for the app.
Universal Browser Support
Modern Chrome, Safari, Firefox, Edge. iOS 15+, Android 9+. Works on cheap Android phones, hotel-issued iPads, the GM's iPhone, and the front-desk PC. One codebase, every device.
Updates Ship in Minutes
No app store review. No native build pipeline. No version forks. Push a fix and every device gets it on the next page load. Critical bug fixes deploy in under an hour.
A 30-minute demo against
your operational reality.
We'll walk through every capability area mapped to the specific problems your portfolio is trying to solve. No generic pitch. No filler slides. Just a conversation about what would actually change if you deployed this.